
Account requirements
You must be 18 or over, complete any requested checks and use an account held in your own name.

At a glance
Account terms, game rules and promotion conditions work together. Read each relevant section before you place a bet.

You must be 18 or over, complete any requested checks and use an account held in your own name.

Each game explains its stake options, winning combinations, paytable and special features.

Check eligible games, stake restrictions, balance rules and what happens when a promotion ends.
Placing a bet
Read the game rules, account conditions and any promotion terms you have accepted.
Check the amount, currency and balance selected before confirming the bet.
A button press is not proof of acceptance; check your account history for the recorded transaction.
Keep the round reference or transaction number if you need to contact support.
Bet limits
01Age and account
Play is for customers aged 18 or over who pass required checks and own the account they use.
02Location rules
Availability depends on where you live and the current terms for United Kingdom players.
03Stake range
Minimum and maximum stakes, currency settings and feature caps are shown in the cashier or terms.
04Game availability
The title, version and enabled features depend on what is available in your account.
05Promotion play
Review how qualifying bets, maximum stakes and balances are treated under each promotion.
Settling results
01Qualifying outcome
A result stands when the round is completed under the applicable game rules.
02Payout calculation
The relevant paytable determines the win, including how the stake is treated.
03Currency and rounding
Rounds are settled in GBP, with any rounding handled under the current terms.
04Corrections
Any adjustment should identify the rule applied and the account record supporting it.
05Your account history
Your records show acceptance, stake, outcome and the resulting balance.
The visual result and transaction record are separate records. If they differ, contact support with both details.
Bonus play

Check eligible games, whether cash or promotional funds are used, how wagering is counted and what happens when an offer expires or you request a withdrawal. Promotion terms may differ from ordinary balance rules.
If a bet is interrupted
A rejected bet, connection problem and cancelled round can have different outcomes. Match the issue to the relevant record and written rule.
01/ 03
A lost connection alone does not confirm whether the round was accepted or completed.
02/ 03
Check whether the bet was refused immediately or accepted before being settled.
03/ 03
Ask which cancellation rule applied and review the adjustment made to your balance.
Questioning an outcome

Dates, times and the precise rule in question help support assess your query clearly.
Common questions
The game rules, account terms and any accepted promotion conditions may all apply. Ask support which current wording and reference cover the bet.
Check the recorded round status and the interruption terms. A frozen screen does not decide the result by itself.
Not necessarily. The result depends on the cancellation reason, the rule applied and the balance adjustment shown in your records.
Collect the transaction number, timing and relevant rules, then contact support and ask about the available complaints process.

How eligible games, wagering and balance rules affect promotional play.
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